RETURNS

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Our policy lasts 30 days for physical products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For service packages that were purchased, we can't offer a refund as our systems have  already entered you into our system, and started delivering on the service. We will be happy to refund you if you are not already in our system, in which case that decision is entirely decided upon by the staff working at Jatch.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jatch.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Charge-Backs

Jatch.co and its sub-domains considers credit card charge-backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase, or if the reason listed on the charge-back is incorrect.  All frivolous charge-backs not only cost our employees and partners time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

You agree not to file a credit card or debit card charge-back with regard to any purchase.  In the event that you breach this agreement and file a charge-back, upon a resolution in our favor of the charge-back by either the credit card issuing bank, the credit card processor or by VISA or MASTERCARD, you agree to pay us $150.00 incurred in researching and responding to such a charge-back, including without limitation, our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter, as determined in our discretion in good faith.  The $150.00 will be charged immediately to your account upon receiving the charge-back by our merchant provider.  You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable.  If your charge-back is upheld, you agree to pay all of the same costs, in addition to the original purchase price, but we will use the dispute resolution procedures below to confirm and collect such amounts.

In the event that a charge-back is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in charge-back abuser database(s) of our choosing and in our sole discretion.  The information reported will include name, email address, order date, order amount, IP address, full address, and phone number.  Being listed on such databases may make it more difficult or even impossible for you to use (any of) you credit card(s) on future purchases with us or other merchants.  Charge-back abusers wishing to be removed from the database shall make payment to us for any outstanding amount owed to us + $50 for processing and handling by wire transfer or such other means as we may require.

Jatch takes great pride in its relationships with its customers, merchant accounts, and payment processors, and charge-back abusers hinder our relationships on all fronts and will not be tolerated.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 2026 248th PL SE, Sammamish, WA, 98075, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2026 248th PL SE, Sammamish, WA, 98075, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.